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What Ever Happened to Customer Service?

What Ever Happened to Customer Service?

Have you ever been in a store and walked aisle after aisle searching for an employee who could answer a question? After a while, you just give up and leave. Or, you have a question about a product and you feel like you are an annoyance to the employees gathered behind the counter? If you’ve answered yes to either one of these questions, you are not alone.

The amount of work that you have to do to either get a problem resolved or obtain a product to purchase can directly affect your overall experience. Here at Shell Lumber, we focus on not only providing a variety of construction and home improvement materials, but we make customer service a top priority. The culture here is similar to a family and we want every customer that walks in our doors to feel at home.

A retail store cannot survive on products alone. Customer service can make or break its success. We’ve been the “go to” hardware store in the Miami area for 88 years, which demonstrates our loyalty to our customers. We’ve competed with the big box stores and have survived thanks to our outstanding employees who go the extra mile for each and every customer.

Your projects are important to you whether you are a contractor with many clients or a homeowner wanting to buy the best dimmer for your dining room chandelier. Many of our employees have several years of experience in a specific field. From gardeners, landscapers, lumber sales, locksmiths, cabinetry, painting, and more. Click here to read more about our team members and the experience that they bring to our team and the knowledge that they can give to you. For all of your lumber and construction needs as well as advice, Shell Lumber & Hardware is located at 2733 S.W. 27th Avenue Miami, Florida 33133. We can be reached by phone locally at: 305-856-6401 or Toll Free: 800-621-6391. You can also visit us online at to learn more.


We are constantly building & improving our company with new products, services, events & facilities. The Shell Blog is the best way to keep up to date with our company.
Also see the Wacky Deal of the Week & find amazing prices on the best Shell Quality products.

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